To Our Community
As the COVID-19 crisis evolves and regulations allow, we have begun to reopen our stores with limited hours and enhanced safety measures to protect our customers and associates.
We’re working tirelessly to continue to bring you a seamless shopping experience here on our website. We're following the national directives for health and safety at the workplace.
A few questions that we'd like to address -
Are you delivering currently?
Yes, we have resumed fulfilment of orders. If you had placed an order during the lockdown, your order should be dispatched and with you soon. Our team will confirm your order first on phone and then ship it as per your convenience.
When will I receive my order?
You can check estimated delivery time on any product page by putting in your pin code. Please remember, as we are following recommended safety guidelines for the wellbeing of associates at our distribution centers - this may result in longer than usual delivery times, and we truly appreciate your patience.
Is COD available?
Yes COD is available now available. Please check if your pin code is serviceable by putting in your pin code in the estimated delivery box on any product page.
Are your retail stores open?
Our stores have started operations all 7 days a week, 11am-9pm
- Galleria Market
- Malviya Nagar - Open on all days except Tuesdays
- Select Citywalk
Feel free to call us at +91-9811331181 for any information regarding the stores.
Are your retail stores safe to visit?
Safety protocols have been implemented as per government recommendations. There is a limit to the number of customers and associates in the store at any given point of time. There are mandatory thermal checks for our associates and customers along with hand sanitizing stations and protective gear.
How are you taking care of team members, sanitisation and hygiene?
✅ - All personnel are wearing face masks
✅ - We're ensuring social distancing at the workplace as well as in company transportation.
✅ - Adequate gaps between shifts, staggered lunch breaks.
✅ - Thermal scanning, hand sanitizing stations are available at entry and exit points as well as common areas.
How can I reach for support at The Decor Kart?
We'd love to help you with any query or issue. You can reach us the following ways -
- WhatsApp Helpline - +91-9811338191
- Call us - +91-9811331181
- Mail us - info@thedecorkart.com
